FAQs
Q: Can I choose my therapist?
About Our Services
Yes. While we’re happy to match you with a clinician based on your needs and preferences, you’re welcome to review our clinician profiles and request a specific therapist.
Q: Do you offer telehealth appointments?
About Our Services
Yes, we provide secure telehealth sessions using a HIPAA-compliant platform. This allows you to attend therapy from the comfort and privacy of your home.
Q: Do you work with children and adolescents?
About Our Services
Yes, we offer therapy services for children (ages 6 and up) and adolescents, using age-appropriate and developmentally supportive approaches.
Q: What are the credentials of your therapists?
About Our Services
Our therapists are licensed clinical social workers (LICSW), licensed professional clinical counselors (LPCC), marriage and family therapists (LMFT), and licensed graduate social worker (LGSW) are clinical trainees under supervision. Each clinician is trained and experienced in evidence-based treatment modalities.
Q: What types of mental health services do you offer?
About Our Services
We offer individual therapy for adults, adolescents, and children, as well as couples and family therapy. Our clinicians specialize in a wide range of areas including anxiety, depression, trauma, grief, life transitions, and relationship concerns.
Q: How do I schedule my first appointment?
Appointments and Scheduling
You can schedule your first appointment by contacting us directly through our website's contact form, calling our office, or emailing us. We will guide you through the intake process and match you with a therapist who fits your needs.
Q: How often will I have therapy sessions?
Appointments and Scheduling
This varies by individual need. Many clients start with weekly sessions and then adjust frequency as progress is made. Your therapist will work with you to determine a schedule that feels supportive and manageable.
Q: What can I expect during the intake session?
Appointments and Scheduling
Your intake session is typically 60 minutes and focuses on understanding your background, current concerns, medical and mental health history, and therapy goals. It sets the foundation for your care plan.
Q: What do ongoing therapy sessions look like?
Appointments and Scheduling
Ongoing sessions are typically 45–55 minutes. You and your therapist will explore your thoughts, emotions, behaviors, and goals. Therapy is a collaborative process and evolves based on your progress and feedback.
Q: What if I need to cancel or reschedule a session?
Appointments and Scheduling
We ask for at least 24 hours’ notice for cancellations or rescheduling. Missed appointments or late cancellations may be subject to a fee.
Q: Do you accept insurance?
Insurance and Payment
Yes, we accept most major insurance plans. Please contact our office or check our website for an up-to-date list of accepted providers.
Q: What if I don’t have insurance or prefer to pay out of pocket?
Insurance and Payment
We offer private pay rates and can provide a Good Faith Estimate upon request. Depending on the provider, a sliding scale options may be available based on financial need.
Q: What is a copay, and when do I pay it?
Insurance and Payment
A copay is a fixed amount you pay at the time of service, determined by your insurance plan. Copays are due at the time of your appointment and can be paid by credit card or HSA card.
Q: What is a deductible, and how does it affect what I owe?
Insurance and Payment
A deductible is the amount you pay out-of-pocket each year before your insurance starts to cover services. If your deductible hasn’t been met, you’ll be responsible for the session fee that is allowed by your insurance plan until it is.
Q: Will I know what I owe before my appointment?
Insurance and Payment
We do our best to verify insurance coverage and inform you of expected costs ahead of time. However, final responsibility for knowing your benefits lies with you, and we recommend checking directly with your insurance provider as well. The member information contact number can be found on the back of most insurance cards.
Q: Can therapy help if I’m not in crisis but want to improve my life?
What to Expect in Therapy
Absolutely. Many clients come to therapy not because of a crisis, but because they want to grow, gain insight, improve relationships, or simply feel more aligned with themselves.
Q: How long does therapy typically last?
What to Expect in Therapy
The length of therapy varies greatly depending on your goals and needs. Some clients see meaningful progress in a few months, while others continue longer for deeper work or ongoing support.
Q: Is everything I share in therapy confidential?
What to Expect in Therapy
Yes. Your privacy is protected under HIPAA laws. Exceptions include situations involving harm to yourself or others, child or vulnerable adult abuse, or court orders.
Q: What if I don’t feel like I connect with my therapist?
What to Expect in Therapy
A good therapeutic relationship is essential. If you feel the fit isn’t right, we encourage you to speak openly about it. We’re happy to support a transition to another clinician if needed.
Q: What therapy approaches do your clinicians use?
What to Expect in Therapy
Our clinicians are trained in evidence-based modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), EMDR, narrative therapy, somatic approaches, and more.